We work with your insurer
Accepted by most major insurance and medical aid providers in Uganda
Not listed? Contact us — we may still accept your provider.
How to use your insurance at NIH
Confirm with your insurer that Nile International Hospital is an approved facility under your plan.
Carry your valid insurance membership card and national ID when visiting.
For elective procedures, obtain a pre-authorisation letter from your insurer beforehand.
Our billing team will verify your cover and handle the claim process on your behalf.
Frequently asked questions
What do I need to bring?
Your valid insurance membership card, a national ID or passport and any relevant referral letters from a general practitioner.
Do I need a referral?
For most outpatient specialist appointments, a referral is recommended but not always required. Emergency services never require a referral.
What if I need a procedure?
For elective surgical procedures, your insurer may require pre-authorisation. Our billing team will guide you through this process.
What is not covered?
Coverage varies by plan. Typically excluded items include cosmetic procedures, experimental treatments and some chronic disease medication. Check with your insurer.
Can I pay the difference?
Yes. If your insurance does not cover the full cost, you can top up the difference with cash or mobile money at our billing counter.
Questions about your coverage?
Our billing team is happy to verify your insurance before your visit.